Privacy Policy for SaborLume
At SaborLume, our online culinary education platform, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our online platform, including interactive cooking classes, regional cuisine workshops, live chef tutorials, recipe customization, and culinary skill certifications. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our culinary education services.
- Personal Data You Provide: This includes information you voluntarily provide when registering for an account, enrolling in a class, making a purchase, subscribing to our newsletter, participating in a forum, or contacting us. This may include your name, email address, postal address, phone number, payment information, dietary preferences (for class customization), and any other information you choose to provide.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, pages viewed, time spent on our site, links clicked, and other diagnostic data.
- Course Progress Data: We collect data related to your progress in our culinary classes and workshops, including completed lessons, assignments, quizzes, and certifications earned.
- Communication Data: Records of your communications with us, including emails, chat messages, and customer support inquiries.
2. How We Use Your Information
We use the collected information for various purposes, primarily to deliver and enhance our online culinary education services:
- To Provide and Maintain Our Services: Operating our website, managing your account, facilitating interactive cooking classes, and providing access to course materials.
- To Personalize User Experience: Tailoring recipe customization, suggesting relevant workshops, and adapting content based on your learning progress and preferences.
- To Process Transactions: Processing payments for course enrollments and other services.
- To Communicate With You: Sending you confirmations, updates about classes, support messages, newsletters, and promotional materials related to our services.
- For Analytics and Improvement: Analyzing usage patterns to understand how our services are used, identifying areas for improvement, and developing new features.
- To Ensure Security: Protecting our online platform from fraud, abuse, and other malicious activities.
- To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements.
3. Legal Basis for Processing Personal Data (GDPR)
Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it:
- Performance of a Contract: Processing your data when it is necessary for the performance of a contract to which you are a party, such as providing you with access to a class you've enrolled in.
- Legitimate Interests: Processing your data where it is necessary for our legitimate interests and not overridden by your fundamental rights and freedoms, such as improving our services, marketing, and security.
- Consent: When you have given explicit consent for specific processing activities, such as subscribing to a newsletter. You have the right to withdraw your consent at any time.
- Legal Obligation: Processing your data when we have a legal obligation to do so.
4. Disclosure of Your Information
We may disclose your information in the following situations:
- Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, customer service, and marketing assistance. These providers are bound by confidentiality obligations and are only permitted to use your data for the purposes of providing services to us.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may disclose your personal data for any other purpose with your consent.
5. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill the services you request, to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
The security of your personal data is paramount to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Data Protection Rights (GDPR)
As a data subject under GDPR, you have the following rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time for processing based on consent.
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We will respond to your request within one month.
8. International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Spain and choose to provide information to us, please note that we transfer the data, including personal data, to Spain and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
9. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Company Name: SaborLume
- Address: 2847 Calle de Alcalá, Floor 3, Madrid, Community of Madrid, 28014, Spain
- Phone: +34 91 456 7823